Microsoft Dynamics CRM

Microsoft Dynamics CRM is a fully integrated Customer Relationship Management solution designed to help organizations attract, keep, and develop, profitable and engaged relationships with customers, prospects, and partners.

With a feature rich suite of Sales, Marketing and Customer Service modules, Microsoft Dynamics CRM provides a single platform for all staff members and external partners that enables them to manage ongoing relationships with customers from first contact to purchase and after sales support.

Using the familiar Microsoft Outlook interface and through tight integration with other Microsoft systems and platforms, Microsoft Dynamics CRM can be configured to work the way your business does, providing a fast, flexible and affordable system that will help you streamline your business processes, improve efficiency and increase your competitive edge.

Dot.Cy has extended Microsoft Dynamics CRM and is providing industry-specific solutions to some of the most prestigious organizations in the region. Our consultants help model business processes, advise on best practices, and implement and support CRM strategies on a reliable and robust platform.

Why Microsoft Dynamics CRM?
World-class customer experiences begin with your people. When you give them the right tools to boost their productivity and amplify their impact through a user friendly interface, you equip your organization for success. And that is exactly what Microsoft Dynamics CRM business software is designed to do. With over 40,000 customers and more than 4 million users, you know you are in good hands with your choice of Microsoft Dynamics CRM.
Microsoft’s Leadership
With strong financials, consistent growth, a long-term commitment to innovation, and thousands of world-class engineers, you can be confident in your choice of Microsoft. Microsoft Dynamics CRM has seen impressive momentum in the CRM market and is recognized as a leader in the CRM industry by many third-party experts and analyst firms.
Mobility and Portal Access
Sales, marketing and service people are many times on the go. They use multiple devices and need systems that work across those various tablets and smart phones. Microsoft Dynamics CRM tablet and phone applications provide a touch-enabled native experience for Windows 8, Android and iPhones. Additionally, customers and partners expect to access online portals and extranets to do business with you. Dot.Cy’s customer and partner portal for Microsoft Dynamics CRM provides a configurable platform that natively integrates with Microsoft Dynamics CRM.
Microsoft Dynamics CRM is a modern business application engineered with the latest technologies to transform the way you find, win, and retain customers. With embedded social, mobile experiences, proactive process guidance, and breakthrough insights, Microsoft Dynamics CRM can help improve productivity for everyone in your organization. As an enterprise-ready solution with low total cost of ownership, Microsoft Dynamics CRM delivers a whole new level of business value.
Choice and flexibility of deployment
At the end of the day, organizations want choice. Microsoft Dynamics CRM offers a choice of on premise, on-demand, and partner-hosted solutions based on the same architecture so you can select the best model for your organization. Organizations can also access Microsoft Dynamics CRM from Outlook, a web browser, or any Internet-enabled mobile device. Simply put, Microsoft Dynamics CRM offers you choice. Dot.Cy can host Dynamics CRM for you, install it on premise or deliver it through Microsoft Dynamics CRM Online cloud solution.
Microsoft invests over $9.8 billion annually in Research and Development in a wide variety of productivity-focused solutions. Microsoft Dynamics CRM incorporates many powerful capabilities from Microsoft Office, Microsoft SharePoint, Microsoft Lync, Microsoft Exchange, Microsoft Dynamics ERP, and other leading solutions so you can maximize your Microsoft technologies ROI and increase your productivity.
Microsoft Dynamics CRM is used by customers globally in over 80 countries, is available in over 40 languages, and provides full multi-currency and multi-language support.
Dot.Cy can help make your Microsoft Dynamics CRM implementation world-class.
User Interface & Productivity
Dynamics CRM can operate from within Microsoft Outlook, with over 500 million Outlook users worldwide, any major web browser or mobile device. Embedded KPIs, dashboard designers, report wizards and rich of out of the box reports and visualizations bring business intelligence to your fingertips. And with a user friendly interface and the choice of solution language, you will be providing your people with a leading CRM solution that is the most convenient for everyone.
Microsoft Dynamics CRM provides your users with a range of insightful business intelligence capabilities including real-time dashboards, KPIs, inline data visualization, flexible reports, and in-depth analytics, so your organization can identify key trends and track key performance metrics. Let Microsoft Dynamics CRM help you turn your data into actionable insight.
Microsoft Dynamics CRM embraces an open technology platform that helps to unify and optimize your investments in various technologies. Dot.Cy can leverage .NET and many other technologies to build seamless integrations with a vast array of Microsoft and non-Microsoft applications.

Why Dot.Cy solutions

  1. Leverage the power of Microsoft Dynamics CRM
  2. Get a unified solution for your CRM, business process automation and document management needs.
  3. Enjoy increased productivity with native integration with Outlook, Excel, Word, Skype for Business, Lync, Exchange,

    Dynamics ERP platforms and Yammer.

  4. Ensure client data is secure and data access and changes are fully audited.
  5. Deploy either on premise or on the cloud, with hybrid deployment options also available.
  6. Work with qualified consultants who understand the industry needs and pain points.
  7. Implement industry best practices by using pre-defined business processes.


  • 28th October Avenue No. 1
    Engomi Business Center
    Block C, Office 106
    2414 Engomi, Nicosia, Cyprus
  • +357 22 444080

Middle East and the Gulf

  • 10th Floor, Swiss Tower
    Cluster Y, Jumeirah Lakes Towers
    P.O. Box 643718
    Dubai, United Arab Emirates
  • +971 4 278 9610

About Dot.Cy

Dot.Cy, a Microsoft Gold Partner in Dynamics CRM, was founded in 1999. Since then, Dot.Cy has been providing business solutions in Cyprus, the Middle East, and the Gulf using Microsoft platforms and technologies.

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