13 May, 11
Dot.Cy partners with Conversys, a global leader in relationship management solutions specializing in the telecommunications industry, to provide implementation services for CCRM, Convergys latest addition to its award winning line of products. CCRM is based on Microsoft Dynamics CRM 2011 and extends the platform's base functionality to meet the unique requirements of the telecommunications industry. CCRM integrates with Convergys Shopping and Ordering as well as Billing products and offers a unique combination of product flexibility and out of the box functionality ready to serve the complex requirements of the telco vertical.
Convergys Corporation (NYSE: CVG
) provides a unique combination of domain expertise, operational excellence, and innovative technologies and has delivered process improvement and actionable business insight to marquee clients all over the world.
Convergys has approximately 70,000 employees in 67 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio.